Effective date: October 21, 2026
Shenzhen Topfigure Co., Ltd. ("TOPFIGURE", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we handle personal information when you visit https://www.topfigure.com/ or contact us about an original custom figure, designer toy, collectible statue, OEM, or ODM project.
Who we are and how to contact us
The controller of personal information covered by this Privacy Policy is Shenzhen Topfigure Co., Ltd.
Business contact address: No. 1-3 Dehui Street, Shabo Community, Pingshan District, Shenzhen, Guangdong, China.
Privacy contact: info@topfigure.com
WhatsApp / Mobile: +86 159 8955 2503
Information we may handle
We may handle personal information that you choose to provide when you contact us, including your name, business email address, telephone or WhatsApp number, company name, project category, estimated quantity, project description, correspondence, and other information you voluntarily send to us.
The current website MVP does not accept project-inquiry submissions or reference-file uploads through the website. If this changes, we will review and update this Privacy Policy and the applicable website notices before enabling that service.
We may also receive limited technical information generated by the operation of the website, such as request, security, cache, or server-log information.
How we use information
We may use information to:
- respond to a contact or potential project request;
- communicate with a person or business that contacts us;
- operate, secure, maintain, and improve the website;
- prevent misuse, fraud, and security incidents; and
- meet applicable legal obligations or protect legal rights where applicable.
We do not use inquiry information for unrelated marketing unless a separate applicable lawful basis has been established.
Retention
Information relating to an inquiry that does not lead to a business relationship is retained for up to 24 months after receipt and then deleted or anonymized, subject to applicable legal retention requirements.
Retention for completed orders, contracts, invoices, financial records, disputes, and other legal records is handled separately and is not governed by the 24-month unconverted-inquiry rule.
Shenzhen Topfigure Co., Ltd. manages customer inquiry materials through its designated personnel using info@topfigure.com. The company periodically reviews and removes unconverted inquiry emails and related archived records that are older than 24 months, unless applicable law requires a longer retention period.
Service providers and technical services
We use service providers to support website operation and business communications. These include Hostinger for the Production WordPress hosting and managed environment, LiteSpeed Cache as a technical caching component, and Alibaba Mail for the business mailbox at info@topfigure.com.
The Hostinger Reach WordPress plugin remains installed but is inactive in the current Production MVP. After a front-page cache purge, the inspected Production homepage no longer outputs the Hostinger Reach embed.
Cookies and similar technologies
Our website may use cookies or similar technologies in connection with technical website operation and service providers. The services and technologies in use can change as the website develops. We do not state that the website uses no cookies, only essential cookies, or no third-party services.
International handling
TOPFIGURE is based in China and serves international business audiences. Information may be handled in connection with our website host, business mailbox, and service providers, subject to applicable law.
Your privacy requests
Subject to applicable law, you may request access to, correction of, deletion of, restriction of, objection to, or portability of personal information. To make a request, contact info@topfigure.com.
TopFigure’s designated personnel receive and handle privacy requests through this contact route. We may request proportionate information to verify your identity before acting on a request. We will handle requests in accordance with applicable law.
Security
We use reasonable administrative and technical measures appropriate to the website and communications we operate. No system can be guaranteed to be completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy when our practices or legal requirements change. The current version will be made available on this page with its effective date.